FAQ, Shipping , Returns & Payments

What is the difference between Genuine, OEM & Aftermarket parts? 

Genuine Ford or Genuine Volvo are the parts the vehicle was built with at the factory. 

These are the same parts that you will get from your local Ford or Volvo dealer and will have FoMoCo/Ford/Volvo branding on them. 

 Ford/Volvo don't make their own parts when they build vehicles. They contract manufacturers to make parts for them. After a certain time period has passed these manufacturers are allowed to sell these parts outside of the dealer network so long as they have removed the FoMoCo/Ford/Volvo branding from them. This allows those parts to be sold at a lower price despite being the exact same parts as what can be bought from the dealership. 

Aftermarket: High quality aftermarket carefully selected as a good balance between quality and cost by us. We do not sell any parts that we haven't physically installed and use in our workshop XR5 Focus & Mondeo, Focus RS mk2 or Focus RS mk3. 

Payment FAQ

Can I pay using a credit or debit card instead of PayPal? 
Yes, just go through the checkout as if you are paying with PayPal and at the very end it will ask you to log in to PayPal but underneath the login section there is a pay with card option. 
Returns Policy

All products carry a 12 month warranty as standard. 
Warranty claims are assessed on a case by case basis, the part must be returned to us for inspection first. 
No warranty claims will be accepted if product as been incorrectly installed or used incorrectly eg fitted to the wrong vehicle. 
If in doubt as to how to install a part or if a part is applicable to your application please seek professional assistance from a licenced mechanic or contact us. 

Faulty or defective products: 
Full refund will be given for any faulty product once it has been returned. We'll also pay the return shipping costs once returned if the return is a result of our error (you received an incorrect or defective item) by refunding your original shipping cost. Please contact the store if you need to return a purchase. 

Returns Policy:
Change of mind purchases are eligible for a store credit once returned, if returned in an unused, as new condition with original packaging unopened and intact. 
NOTE: Change of mind purchases have 30 days from time of order to return product to us.
Store credit will be minus a 20% restocking fee. 

Products that have been fitted to a vehicle or used in any form are not eligible for returns unless deemed defective. 
All defective returns must be returned for inspection. 
Please ensure all returns are shipped with a tracking number. 

Note: Made to order products are not eligible for return unless deemed defective (eg Intercoolers, exhausts, intakes). 
Damage deemed to be caused by incorrect install procedures are not eligible for return.