Faulty or defective products:
Full refund will be given for any faulty product once it has been returned. We'll also pay the return shipping costs once returned if the return is a result of our error (you received an incorrect or defective item). Please contact the store if you need to return a purchase.
Change of mind:
Change of mind purchases are eligible for a store credit once returned, if returned in an unused, as new condition with original packaging unopened and intact.
NOTE: Change of mind purchases have 30 days from time of order to return product to us.
Store credit will be minus a 20% restocking fee.
Products that have been fitted to a vehicle or used in any form are not eligible for returns unless deemed defective.
All defective returns must be returned for inspection.
Please ensure all returns are shipped with a tracking number.
Note: Made to order products are not eligible for return unless deemed defective (eg Intercoolers, exhausts, intakes).
Damage deemed to be caused by incorrect install procedures are not eligible for return.
You should expect to receive your refund within four weeks of returning your purchase, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All small items are shipped Australia post express with tracking, all larger items are shipped with TNT express with tracking.
If you receive an order and the packaging appears to be damaged this must be signed for as damaged.
We can not accept transit damage claims if you have already signed for it as receiving in good condition.
If it doubt - please sign for as damaged.